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RIP's

Don't Let RIP's Fluster You

Sometimes you just can't escape it. You have to deal with a Really Irritating Person-a RIP. Here's some advice that could help you smooth things when RIP's rub you the wrong way:

Act after you assess. Is the RIP's behavior merely annoying or is it counterproductive? Knowing this will help you decide if you should act.

List any of the RIP's positive points. This will put you in a better frame of mind. Mention these good qualities to the RIP and see if that improves the relationship.

Avoid complaining to others who can't help you solve the problem. Complain only to third parties who can intervene successfully on your behalf.

Describe the RIP's behavior objectively. Example: "I noticed you've turned down four out of four proposals."

Make clear what behavior you expect. Example: "You interrupted me. Please let me finish what I'm saying." Avoid comments that will worsen the situation.

Display ideal qualities. Remain calm, polite, pleasant, compassionate and unhurried even when RIPs are agitated, impolite, unpleasant, unfeeling and frantic.

Let it go once you've made your point about the behavior. RIPs won't sign a confession, but they will know that you don't tolerate harsh treatment.

Source: Beth Fowler, Hanover, PA

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Last modified: 01/09/12